Our Emirati kandura is crafted from a premium cotton blend sourced from Japan, renowned for its exceptional quality and refinement. The fabric is cool, breathable, and airy, ensuring comfort even in the warmest climates, while its lightweight texture drapes elegantly with every movement. Designed to balance tradition with modern craftsmanship, the kandura offers a sense of understated luxury, combining softness with durability. Each piece is carefully manufactured to highlight its superior finish, making it not just a garment but a statement of elegance and sophistication.

Return and Refund Policy

At SILIM, we take great pride in the quality and craftsmanship of our products. Each item is carefully inspected and checked for irregularities before shipping to ensure it meets our highest standards.

Refunds are only eligible under the following circumstances:

• Product Irregularities or Damages: If your product arrives with manufacturing irregularities or damages, you may request a refund. Claims must be made immediately upon receiving the item, with supporting evidence provided.
• Non-Delivery Within Stated Timeframes: Refunds are valid only if your package has not been received within the following timeframes:
  • 15 business days for ready-made products.
  • 45 business days for custom-made orders shipped from our factory in the UAE.

Please note that refunds are not applicable for reasons outside the above conditions. We appreciate your understanding and commitment to our standards of excellence.

Shipping Information & Quality Assurance

At SILIM, we are dedicated to ensuring that every order is delivered promptly and in perfect condition. All products are packaged with care and undergo a strict quality inspection before shipment, guaranteeing that you receive only the finest craftsmanship.

Delivery Timelines:

• Canadian Orders:
  • Ready-made products: Expected within 5 business days.
  • Custom-made orders: Expected within 20 business days (1 month).
• Middle East Orders:
  • Ready-made products: Expected within 5 business days.
  • Custom-made orders: Expected within 10 business days.

Please allow the full delivery timeframe to pass before requesting a refund for non-delivery, as outlined in our Refund Policy. This ensures adequate time for customs clearance, courier delays, or other unforeseen circumstances beyond our control.

Through this process, SILIM upholds both timely delivery and the uncompromising quality our brand is known for.